Terms and Conditions
Our Terms and Conditions
These booking conditions form the basis of the contract between you and Zaremba Marsden Limited (‘ZM’, ‘we’, ‘us’ or ‘our’). Please read them carefully before you book. Upon payment of your deposit for a retreat booking, you hereby irrevocably agree to all of the terms and conditions below.
- Reservations and pricing
It is your responsibility to check whether the reservation and invoice particulars are correct. £50 deposit is required to confirm your booking. Upon receipt of our invoice, you have 5 days to pay the deposit. On receipt of you deposit, we will send you a confirmation email to formally reserve your place. If payment of either the deposit or the balance is not received in time, we reserve the right to cancel the reservation and retain the deposit.
The balance of the reservation cost must be paid upon arrival. The prices are shown on the website zarembamarsden.com.
- Cancellations or changes by you
In the event of cancellation by you, regardless of the circumstances, the deposit of £50 is non-refundable. Cancellation made less than 4 weeks before arrival date, will incur 50% of the total reservation cost.
Please note if the reason for cancellation is covered under the terms of your own insurance arrangements, you may be able to reclaim these charges.
Once you have paid your deposit, if for unforeseen circumstances you must cancel the reservation, it may be possible to transfer your booking to a third party upon request to us via email.
Should you decide to extend your stay, you will be required to make a fresh booking with us. The extension of your stay will be subject to availability and your agreement to the extension fee, which must be paid in full before the extension period commences.
- Cancellations or changes by us
It is unlikely that we will have to make changes to your reservation. Occasionally, minor changes may have to be made. We will advise you at the earliest possible date and compensation will not be payable. If your accommodation has to be changed, we will do our utmost to provide you with accommodation options of a similar standard. If a significant change becomes necessary, we will inform you as soon as reasonably possible. We reserve the right in any circumstances to cancel a booking, in which case we will offer a full refund of all monies paid.
We shall not be liable for any failures beyond our control. This covers natural disasters, war, ‘acts of God’, force majeure, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of any forms of transport, the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. It is the customer’s responsibility to ensure that they have all the relevant travel documentation and arrive at the holiday location in time.
The customer must ensure that they are medically and physically fit and able to use the accommodation facilities. We are not liable for any injuries to the customer in their use of our facilities or participation in activities. We accept no liability for loss, damage, injury or illnesses which may be received during the customers stay or travelling to and from the accommodation.
The customer shall keep all accommodation fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.
We cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer.
If you have a problem during your stay, you are obliged to inform us immediately so that we can endeavour to rectify the situation.
We do our best to provide you with the photographs and illustrations that should give you an impression of the facilities offered. These photographs and illustrations aim to give you an idea of the standard of the facilities but are not contractually binding.
- Governing Law
The contract for your reservation is made on the terms of these booking conditions, which are to be governed by and construed in accordance with English Law and the jurisdiction of the English Courts. For the avoidance of doubt, you hereby irrevocably agree and confirm that you will not, or attempt to, take legal action in any other jurisdiction.